Social Work Examination Services (SWES) Human Behavior Practice Test

Why did Brian ask Margot to consider her job performance in response to her manager's feedback?

1. To build a closer relationship with Margot

2. To promote self-reflection and accountability

3. To dismiss Margot's feelings about her manager

4. To agree with Margot's perception of unfairness

The correct answer is: To promote self-reflection and accountability

The choice to encourage self-reflection and accountability is a vital component of effective communication, especially in a professional context. By asking Margot to consider her job performance in light of her manager's feedback, Brian is guiding her to engage in introspection about her work and responsibilities. This approach promotes a sense of ownership over her actions and decisions. Self-reflection allows individuals to critically assess their performance, understand potential areas for improvement, and recognize their contributions within the team or organization. This process can lead to personal and professional growth. Accountability is essential in fostering a work environment where individuals take responsibility for their outputs and the feedback they receive, ultimately contributing to their development and effectiveness in their roles. While one might think that building a closer relationship or dismissing Margot's feelings could be viable options, those intentions do not prioritize Margot's growth or address the core issue of her job performance in response to feedback. Moreover, aligning with her perception of unfairness does not effectively help her assess her work objectively. Thus, the focus on self-reflection and accountability stands out as the most constructive response in this scenario.