Social Work Examination Services (SWES) Human Behavior Practice Test

What should a social worker do when developing a contract with clients who have negative feelings about the agency?

1. Help the client assess the extent of their emotional reaction

2. Encourage clients to ignore their feelings

3. Focus solely on agency policies

4. Modify the client's views about the agency without discussion

The correct answer is: Help the client assess the extent of their emotional reaction

Helping the client assess the extent of their emotional reaction is essential when developing a contract with clients who have negative feelings about the agency. This approach is rooted in the principles of person-centered practice, which emphasizes understanding the client's experiences and emotions as a starting point for engagement. By exploring their feelings, the social worker facilitates a safe environment where the client can express their thoughts and concerns. This not only helps to validate the client’s feelings but also fosters trust and rapport, which are crucial components of a successful therapeutic relationship. Addressing the emotional reactions can lead to a more collaborative process when creating the contract. This open communication allows both the client and the social worker to identify specific concerns that might affect the client’s willingness to engage with the agency, ultimately making the contractual process more effective and tailored to the client’s needs.